Ria Gallier
29.01.2025
Vicky at the f and bs retail park in falkirk was amazing. So friendly and sweet. She makes us want to return for the service alone!!
Russell Knowles
28.01.2025
The waitress was really friendly and made my daughter and I's visit that bit better! Turns out she was a Dylan fan too! Such a pleasant and friendly person! Not forced or disingenuous, but friendly and genuine! Great touch F&BS!!
Janis Carty
27.01.2025
Was nice a member of staff was very nice and helpful. One thing was not good they have to sort ladies toilets broken seats and no flush
Rachael Mortimer
26.01.2025
Kinga served us tonight as a walk in table for two, and she could not have been more warm, welcoming, helpful and gave great suggestions. Really excellent example of warm hospitality. Food was quick, delicious, steaks were cooked well and juicy and the pizza was light and fresh. Recommend the New York cheesecake. Many thanks! We’ll be back to use our voucher. x
Bryan Macleod
18.01.2025
Our favourite restaurant 😊 staff are always really lovely.
Jason Walker
15.01.2025
Food was lovely as was the service. Tasty scran served with a smile 👌🏽
Ann Brown
02.10.2021
Had a great time here. Food was lovely. Great atmosphere and staff all really nice . Special mention to Kinga for super friendly and efficient service.
Will definitely be back. Thanks for a lovely night
Millie Gallagher
14.01.2025
Great customer service from Kinga. Asset to the company.
Dan Bowers
12.01.2025
Drinks were delicious and the chicken burger was crispy and filling
H K
12.01.2025
Since when did Frankie and Bennys become so extortionate?
Staff were lovely but took a while to even take a drinks order from us.
When food arrived chips were rock hard and cold. Main meals were average and definitely not worth the price that we paid.
Won’t be back unfortunately.
Alex Kidd (Gamerguy9157)
28.07.2024
We come here regularly, always fantastic and quick service. Jenny is amazing and makes every visit fantastic! ⭐⭐⭐⭐⭐
Kirsten Collins
10.01.2025
Jenny was very nice and friendly. Always provides great service
Jaimee MacDonald
10.01.2025
All of the servers are always so friendly and helpful especially Jenny who is always at the top of her game, amazing food brought out quickly every-time, I’m a regular because I love the atmosphere and the energy
Karan Smith
05.01.2025
Just back from another great meal at F&B Falkirk. Food was fresh, delicious and plentiful. Service was great. It’s always a pleasure to be served by Jen and Vicky.
Lesley-anne Powell
05.01.2025
Great service from James and Jack
Zorena Laguea
02.01.2025
Food over priced service so slow was a joke, waiting 1 hour for my drink which was a hot chocolate and was cold when i got it.no sign of food within that time. Never will I visit this store again, snails 🐌 pace. Cold hot drinks, not happy at all. Falkirk store
nathan christie
29.12.2024
Myself and my partner went to Frankie & Benny Falkirk before we were going to catch a movie. 28th of december. We were seated very quickly which was good and our orders were taken also very promptly.
However the staff who took my order misheard me and had placed the wrong order on my behalf.
After a bit of a back and forth my order was brought out.
However the chips were stone cold with no flavour and the £20 chicken burger was very dry and well tasted frozen. I left most of it.
My partners meal which was a Carbonara was apparently quite chewy and flavourless despite her adding the extra pulled chicken option.
After the initial complaint about the order it had seemed staff were avoiding our table.
We left shortly after.
It's no wonder why this chain of restaurants are on there way out.
Bad food, bad attitudes and questionable prices.
Give this place a miss, you'd be better served literally anywhere else.
Stacy Bookless
26.12.2024
Food was great, friendly staff and a love meal was had in good atmosphere
Lauren 90
20.12.2024
I like to make my own mind up about places regardless of the reviews and I’m not a fussy person but the reviews were spot on. The staff were really nice however, the service was tremendously slow. Starters were good, then we waited about half an hour to 40 mins for the mains which was really disappointing. The food was so bland and this place isn’t cheap, chips were cold but that’s not a great issue for me. It was the taste of the food, it was soo disappointing. I’m not exaggerating when I say I’ve had better micro meals. You can see the chefs in the place cooking and think aw great this is gonna be good and what we all got was a really good portion but the food quality was shocking. Can honestly say I will never ever be back here. Everywhere I called today was fully booked, this place was pretty much empty and now I understand why. Still doesn’t make sense why the service was so slow, even for a drink. Just a bad experience all over.
J Callaghan
11.12.2024
Excellent service from Vicky and delicious food. Would highly recommend
Kipp Logan
25.10.2024
We came in for the £5 pizza deal. I hadn’t been in for around 6 years and was served by Jennifer H. She was really lovely and just made us feel special during service. I would come back again just based on Jennifer’s service! Thank you Jennifer :)
John Hardy
18.10.2024
Amazing sausage and egg bagel
Andrew Rough
21.07.2020
Excellent time, first time out since lockdown, worth the wait, service from the team from entering the restaurant to food delivery to the table welcoming and reassuring, JP the server excellent and attentive, top marks that man!
Lexie James
25.02.2023
In for a meal today, our waitress Jenny was amazing 10/10 service.
David
19.12.2018
Got the New York burger. Was nice and tasty.
angela graham
28.09.2024
Service was terrible went for my granddaughters birthday her meal was forgotten about slow to refill drinks dessert which was cookie doe wasn’t even cooked terrible and cost 175 pound u should be ashamed doesn’t even deserve a rating
James Dacre
21.09.2024
Lovely atmosphere
James Dacre
21.09.2024
Amazing staff and amazing food
michael shone
17.09.2024
My advice is to avoid. An utterly disappointing dining experience. I was not expecting silver service or fine dining but the service was shocking. Firstly to set the scene there was less than 12 people in the restaurant at the time. We ordered drinks. My glass it appeared hadn't been washed since the mid 90's. I had poured a 3rd of my drink before noticing the bits in the glass. We raised the issue. The staff member said would change the glass. 10 minutes later still no sign. So went to the bar to request the fresh glass to find staff member on her mobile phone. Glass replaced but no offer of replacing the drink.
My other half went to use the facilities. Out of four toilet cubicles in the ladies none of them had any toilet roll in them. At that point she needed to make decisive action. Did she go to the loo then do a handstand underneath the hand dryer and risk getting 3rd degree burns to a sensitive area or steal loo roll from the disabled toilets. She took the latter decision. So apologies to anyone using that toilet who is left stranded as a result. When it came to the bill we had to ask for the cost of the drink to be removed. The body language of the waitress was such you would have thought the cost was being taken out of her wages. Food was edible. Couldn't have the garlic bread as the dough was too cold apparently. But pizza dough was fine. Save your money and your time and avoid it. Unless you need to buy a gift for someone you don't like then buy them a voucher!
Veronica Rose Dormer
29.08.2024
Popped in for a quick bite while shopping, staff helpful and efficient, food tasty and generous portions. Would highly recommend
Phil Babbs
25.08.2024
Really friendly staff, food super fast and the food was prepared and tasted brilliantly- Thanks Vicky
Jade Lynch
12.08.2024
My family and I visited the falkirk branch today for some lunch.
My husband had bb chicken strips to start and then the chicken burger for main.
I had garlic bread pizza to start and carbonara for main.
My son had the kids burger and chips.
The only issue my husband had was that he didn't like the chips.
My garlic bread pizza was dry and tasteless, I could have started a game of Frisbee with it. The carbonara was very bland. The only think I could taste was the bits of bacon that was mixed threw it. It bacon was like rubber and very hard to chew.
We have been to frankie and bennys a number of times through the years and this has to be one of the worst.
The service and staff and excellent and the fact that the have no air conditioning is terrible. It is one of the hottest days so far and the staff have to endure wearing heavy clothes like denim, it wasn't a nice experience having to sit in the restaurant with what can only be assumed as a fire exit opened to let fresh air in.
Niamh Bush
11.08.2024
got food fast, lovely food, great staff. very nice experience 👍
Dan Rous
10.08.2024
Great service from a brilliant front of house team
Fraser Risk
06.08.2024
Kind mannered staff.
Fast service between taking order and receiving meals.
Food was well prepared and very appetising.
